Water Filter FAQs

Ordering and Website Support

Shipping: When will I get my package?

For shipping in the US we send all orders within 48 hours of receiving them. Generally any order should arrive within one week. Orders are shipped via Fedex Ground and usually reach their destination within 2-5 days (depending on where you live). If you have special requirements for your shipping contact us at support@expresswater.com
Or call us: 800-992-8876 - 10am-5pm (Pacific Time) Monday-Friday

Returns: How do returns work?

If your product is found to be defective, within 30 days of purchase, we will help arrange for the product to be sent back. After 30 days the product is subject to the warranty offered with the product. Take a look at our Returns page HERE if you need to start a return.

Warranty: How does the warranty work?

All Express Water Reverse Osmosis Systems are covered by a one-year warranty which covers parts and manufacturing defects. For more details take a look at our warranty HERE.

Canceling an Order: How do I cancel an order?

If your item has not been shipped yet you can cancel your order (most items are shipped within two days of placing your order). Just contact support and they will help to cancel your order. If your item has already been picked up for shipment it cannot be canceled and you will have to return the item for a refund. Click HERE.
Email support: support@expresswater.com
Or call us: 800-992-8876 - 10am-5pm (Pacific Time) Monday-Friday

Technical Difficulties: I’m having trouble using the site or getting through checkout, what should I do?

If for any reason you are having trouble with the website, checkout, or any other technical issue let our support help you out.
Email support: support@expresswater.com
Or call us: 800-992-8876 - 10am-5pm (Pacific Time) Monday-Friday