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Warranty


We Cover

This warranty covers any defects in the parts or manufacturing of all Express Water products. We will give you new replacement parts in exchange for any defective parts. This doesn’t apply to consumable items like filters or membranes.


What to Do

Give us a call at 1-800-992-8876 or send an email to support@expresswater.com and describe the problem to our support. Be sure to have a copy of your purchase confirmation email or receipt. Our support will verify that the product and problem are under warranty and help you arrange to send your defective part back to Express Water with your receipt and contact information (name, address, phone number, email address). Support will help arrange sending of the defective item/part, the delivery of your replacement part, as well as guiding you through the installation.


Time Covered

This warranty is effective for 1 full year from the date of original purchase.  


Not Covered

This warranty does not cover labor for removal or installation, accumulation of dirt or grime (you are responsible for your own cleaning), systems with the serial number removed or altered, damage from improper storage (high or low temperature, sun damage, etc), damage from a system not installed as instructions directed, anyone other than original purchaser, damage from system abuse or unintended operation of system, acts of God, improper water source, modification, negligence, commercial use of the system, Filters, RO Membrane, incidental damages from system failure, systems used with parts not provided by Express Water (including tanks, filters, faucets, pumps, diverter valves), or cosmetic damages.


Your State

Some states has further regulation on damages and warranty coverage. You may have other rights depending on your state.


Support

For warranty questions, service, or help give us a call at:

800-992-8876  -  10am-5pm (Pacific Time) Monday-Friday

Or email us: support@expresswater.com


Tax

Taxes are not included. Quoted prices are exclusive of all taxes. Purchaser shall be responsible for payment of all applicable state/local sales, use and/or gross receipts' taxes resulting from transactions with Express Water, regardless of placement of liability for the tax by law. Orders shipped within California are subject to applicable state tax rates unless a completed resellers' card or exempt certificate is on file. Customer shall pay all sales tax, use tax, transaction privilege tax, excise tax, value added tax, duty, customs, inspection or testing fee, storage fees or any other tax, fee or charge of any nature whatsoever imposed with regard to a sale from Express Water to Customer, other than taxed on net income imposed by the State of California or The United States of America.