Order Protection
OrderProtection.com is offered as an additional item at checkout. There’s no extra application process or forms to fill out, customers just checkout and are instantly protected against items:
Overall rating: 4.1153846 / 5 from 104 reviews.
The installation of Order Protection is extremely easy and well done. The filter system is highly recommended by many customers. The water provided is perfect, clean, and filtered. The shipping is fast and efficient. The flow of the product is slow and not great.
Review topics: ["installation","replacement","fit","feeling","quality","shipping","water","price","customer service","service","works","system","filters","buy","drawback","cartridges","option","taste","unit","faucet"].
"I have been using Express Water tank system for two years. I have removed the system completely and have switched to a different product. With the cumbersome size of the sink area the system is bad. And to change to a simpler system from Express Water it’s not an option because they can’t keep their filters in supply. So I’ve moved to a totally different system by a totally different dealer."
"I accidentally ordered filters without alkaline filters for whole year. When I wanted to change to the alkaline system filters you said that I have to buy alkaline filters separately instead of paying a different amount I’m a loyal customer more than 10 years"
"Our water supply from the city has a lot of rust and sediment. To the point of having to wash white clothes multiple times and even using “iron out” which ended up stripping any coloring we had in white clothes. I even reached the point where I had to change my faucets. The clear casing of the filter system shows me just how much rust and sediment we have in our water. I wish I had done this years ago!"
"El agua de mi casa olía mal, tenía arena y constantemente se me tupian las llaves de agua. Instalé estos filtros y desaparecieron todos mis problemas incluyendo el magnesio del agua que también desapareció"
"received 2 orders of replacement filters this year but I will keep the second one for next year"
"Great products Great service long time customer here. bragging to friends n families my water faucet taste better then bottle water from store. best money spent keep up the good work."
"Express Water — An Exercise in Incompetence I bought an Express Water reverse osmosis system because I wanted clean, filtered drinking water. Yet I am still occasionally finding light gray flakes in my filtered water. I can see them clearly when the water is in a white bowl. If I hadn't happened to use a white bowl, I might never have known they were there. I paid for filtered water, not gray-flake water. Unfortunately, that's only part of my experience with this company. I ordered a replacement tank from Express Water. When it arrived, the tank was damaged, even though the shipping box itself didn't appear damaged. I honestly don't know how in the hell that happens unless the tank was damaged at the factory or warehouse and shipped to me that way. I can't prove that's what happened, but I don't know how else a tank inside an undamaged box gets damaged. It also didn't come with the ball valve their advertisement said it included. When I contacted Express Water, they suggested I keep the damaged tank and they would give me a discount. I declined. I don't know how these tanks are constructed internally or whether the damage could affect anything besides its appearance, and they didn't explain that to me. I paid for a new tank. I wanted an undamaged new tank. They told me they would send a replacement. So I waited. After about two weeks, I still hadn't received it. Eventually I checked the tracking and saw that the shipment had been marked “refused. ” I couldn't understand why it had been refused. I was sitting at home in California waiting for it. When I contacted Express Water, they asked me, “Do you live in Arlington, Texas?” No. I live in California. They already had my address on file. They had shipped my replacement tank to Arlington, Texas, while I sat in California for two weeks waiting for a package that was never coming. They apologized and promised to send another replacement right away. I was specifically told they would monitor the shipment and make sure it got to me this time. So once again, I waited. By the end of the week, nothing had arrived. I checked again and discovered the status still said “preparing your shipment. ” They hadn't even shipped it. Eventually the replacement finally arrived, but by then I'd given up and bought the same type of tank from Amazon. That one arrived, and that's the tank I'm keeping. Any company can make a mistake. But this wasn't one mistake. A damaged tank. A missing advertised ball valve. A replacement sent to the wrong state. Two weeks wasted waiting for it. Another promise to ship immediately followed by another shipment that didn't actually go out. That's not one unfortunate mistake. That's incompetence. And after all of that, I'm still finding occasional light gray flakes in the water coming out of my reverse osmosis system. That's what bothers me most. The entire reason I bought a reverse osmosis system was to have confidence that the water coming out of my faucet was properly filtered. Instead, I'm looking into a white bowl and seeing light gray flakes floating in supposedly filtered water. Why did I buy a reverse osmosis system if it can't even keep visible flakes out of my drinking water? I paid for filtered water. I didn't pay for gray-flake water."
"I've been using a three-stage Express Water filtration system for about three years now, and I installed it myself. My setup includes multiple carbon filters, an iron filter, a spin-down sediment filter, and, because my city's water hardness is off the charts, I also installed a water softener upstream of the filtration system. I just replaced the filter cartridges for the third year, and I'm happy to say the system is still performing like it did when it was brand new. I've had excellent results. One piece of advice: stick with the genuine Express Water replacement cartridges. I tried looking at the cheaper aftermarket filters on Amazon, but in my experience they don't last nearly as long or perform as well as the original filters from Express Water. Overall, I highly recommend Express Water. The system has been reliable, easy to maintain, and has made a huge difference in the quality of my home's water."
"Easy peasy"
"We installed the water system about 3 years ago and have never been happier with how it changed the taste and feel of our water. It was the best and least expensive system to buy and enjoy"
